Returns Policy

Displeased? Please return your product within 14 days of receipt!

Always report your return including order number in advance to info@linaliencosmetics.com so that you receive the return form digitally.

Return period
All products can be returned, unopened and unused, within 14 calendar days of receipt of the product. Returned products that are damaged or opened from original packaging will not be accepted for hygienic reasons.

Return conditions
Products that are opened, damaged and returned after 14 calendar days of receipt will not be accepted and processed. If this does occur, the consumer will be contacted to return the product to the consumer at his or her own expense.

If the product arrives at the consumer damaged, the burden of proof lies with the consumer and he/she will inform Lina Lien Cosmetics of this within 24 hours. If this is not adhered to, the warranty from Lina Lien Cosmetics will lapse. If the burden of proof is justified, an appropriate solution will be provided by Lina Lien Cosmetics. Please note: damage to the product by the consumer himself will never be reimbursed and/or accepted as a return.

Customers are always responsible for paying shipping costs when returning/damaging a product.

Please note: Lina Lien Cosmetics is not responsible for the arrival of the returned product. Therefore, always keep a Track & Trace when you return a product.

To ask

For questions about returning your product, please contact us at: info@linaliencosmetics.com

We aim to respond within 48 hours!